Physical Products

Returns and refunds are applicable if physical products are received damaged or not as described. This is also subject to quality of the evidence supplied by the customer and the customer service team working to ensure reasonable needs of the customer are met.

Digital Products

Since The Exam Coach Online Exam Preparation Ltd. is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent.

As a customer you are responsible for understanding this when purchasing any product from our site.

However, we also realise that exceptional circumstances can take place with regards to both the character of the product we supply and your personal life.

Therefore, we may honour requests for a refund for the following reasons:

1. Product not-as-described and as detailed above in our terms and conditions: such issues should be reported within 3 days from the date the product is received. Clear evidence must be provided proving that the purchased product is not as it is described either on the website. Complaints which are based merely on the customer's false expectations or wishes are not honoured.

2. In the event of serious debilitating illness or injury. Confirmation of this in the form of a doctor's note or medical certificate will need to be provided before consideration.

⭐️ ⭐️ ⭐️ ⭐️ ⭐️